FREQUENTLY ASKED QUESTIONS

What is an audiogram? 

An audiogram is a graph that shows the audible threshold for standardized frequencies as measured by an audiometer. The Y axis represents intensity measured in decibels and the X axis represents frequency measured in hertz.

An audiometry exam tests how well your hearing functions. It tests both the intensity and the tone of sounds, balance issues, and other issues related to the function of the inner ear. A doctor who specializes in diagnosing and treating hearing loss called an audiologist administers the test.

What is an audiogram used for? 

Results from a hearing test are displayed on an audiogram. An audiogram is a graph that shows the softest sounds a person can hear at different pitches or frequencies. … The audiogram shown below indicates the different degrees of hearing loss.

Purchasing

90-Day Free Trial
Try one of our hearing aids for 90 days with no upfront payment. A post-dated cheque for the full purchase amount is required at the time of fitting as collateral for the loaned hearing aid(s). The cheque will be returned to the client when the loaned hearing aid(s) is/are returned to the clinic.

Best Price Guarantee
We will match any advertised price in the Ottawa area on our selection of hearing aids.
*a printed estimate from another clinic is required to match the price.

Shipping

Shipping in Canada
We offer free shipping to anywhere in Canada on orders of $100 or more. Your order will be shipped from our Ottawa Hearing Clinic by Canada Post.

Express Shipping Option
Orders of hearing aid batteries and accessories are eligible for “Express Shipping” at checkout. Your order will be shipped by Canada Post Xpresspost with a tracking number. Typical delivery time to urban centres is 2-5 business days. For remote and northern centres, typical delivery time is 7-10 business days. The express shipping fee is $20 to $30, depending on the size of your order.

Amplifiers
Your order will be shipped by Canada Post parcel service with a tracking number.

Estimated Delivery Time
The estimated delivery times listed on this page are based on Canada Post’s guidelines. Actual delivery time may be different based on Canada Post’s execution of their delivery to your specific address.

Return Policy

Hearing Aid Batteries
Purchases of hearing aid batteries cannot be returned. If you receive a defective pack of batteries, please contact us and we will replace it free of charge.

Amplifiers
Try our hearing amplifiers risk-free for 30 days. If you’re not satisfied, ship it back to us for a full refund. (The customer is only responsible for the cost of shipping it back to us.) After 30 days, purchases of hearing amplifiers cannot be returned. If you receive a defective amplifier, please contact us and we will replace it free of charge. If you encounter a problem with your amplifier during the one-year warranty period, please contact us.

Do you have another question? Please call us at 613-714-1019 / toll-free 1-844-822-8593 or send us an email and we will get back to you shortly!

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